Compassionate Connections: Mastering Customer Service

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Intended Audience:
All levels of Community Action Staff
Approximate Time to Complete: 45 minutes
Format:
Online Learning Module with knowledge checks

Course overview

This course will introduce a practical, relatable, and non-judgmental approach to integrating healing-centered principles into customer service interactions.

About the Author

This course was written by Dr. Esther Hio-Tong Castillo, PhD. She is a mental health and social justice advocate with nearly two decades of experience in education and community advocacy. With a Ph.D. in Sociology, she specializes in survey development and conducts nuanced qualitative and quantitative analyses. Her true strength lies in driving impactful systemic change through narrative change efforts and community engagement strategies, particularly excelling in engaging diverse communities, including immigrants and BIPOC.

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Connect with us

CAAP receives funding from grants with federal assistance listing numbers 93.569 and 93.647 from the Office of Community Services within the Administration for Children and Families, a division of the U.S. Department of Health and Human Services. Neither the Administration for Children and Families nor any of its components operate, control, are responsible for, or necessarily endorse this website including, without limitation, its content, technical infrastructure, and policies, and any services or tools provided. The opinions, findings, conclusions, and recommendations expressed are those of the author(s) and do not necessarily reflect the views of the Administration for Children and Families and the Office of Community Services.