C.A.P. Infinity 2.0: Continuous Improvement Certification Program
C.A.P. (Community Action Program) Infinity 2.0 is a continuous improvement certification program designed specifically for Community Action Agencies. C.A.P. Infinity programming is flexible, offered on-demand and at a learners own pace. It is designed to provide all staff with baseline knowledge and how to implement continuous improvement principles in the day to day.
We’re thrilled to introduce CAP Infinity 2.0! We've upgraded our original CAP Infinity courses by incorporating user feedback and insights from Community Action and continuous improvement experts. CAP Infinity 2.0 emphasizes how continuous improvement is woven into the fabric of Community Action work. The courses spotlight practical tools and techniques that can be immediately implemented, and they introduce the Organizational Wellness Model — a holistic approach to fostering continuous improvement throughout an entire organization. We’ve enhanced the focus on Community Action to showcase what makes our network unique, the support we provide, and the mission we serve.
Learn More about C.A.P. Infinity 2.0 Courses
C.A.P. Infinity Basic 2.0
What is it? CAP Infinity Basic 2.0 is an introduction course for Community Action staff. Objectives for this course include explaining what makes a Community Action Agency, identifying partner organizations, differentiating between mission, vision, and values, concluding how to be strategic in your position, explaining continuous improvement, setting effective goals and identifying key steps in action plans to achieve those goals, a high-level understanding of how data is used in Community Action, and explaining the Organizational Wellness Model for Community Action.
Who is it for? New employee onboarding, frontline staff, and anyone in need of learning Community Action fundamentals.
C.A.P. Infinity Intermediate
What is it? This course covers topics like advanced organizational tools, problem-solving strategies, coaching and mentoring techniques, project management, and in-depth SWOT and SOAR analysis. It's designed to provide a comprehensive training experience that strengthens individual skills and the collective capabilities of the Community Action network.
Who is it for? This course is ideal for Community Action leaders, managers, department heads, senior staff, or professionals who have completed CAP Infinity Basic or possess a solid foundation in continuous improvement principles. Whether you're looking to build on your existing knowledge or jump into more advanced topics, CAP Infinity Intermediate offers flexibility to accommodate different experience levels.
Is this a Standalone Course? CAP Infinity Intermediate can be taken as a standalone course or a continuation of CAP Infinity Basic. The choice depends on your level of experience and expertise. Beginners are encouraged to start with Basic to build a foundational understanding, while those with more experience may opt to begin with Intermediate.
*Updates coming soon.
C.A.P. Infinity for Boards 2.0
Who is it for? CAP Infinity for Boards 2.0 is designed for board members of Community Action Agencies across Pennsylvania to fulfill the continuous improvement training requirements from DCED Directives C2022-02 and C2022-03. The Basic course will fulfill the DCED requirements. The Intermediate course allows you to build upon the basic tenants to further drive continuous improvement.
What are the objectives of CAP Infinity for Boards? CAP Infinity for Boards is designed to help board members make better-informed decisions that benefit their community. Board members will gain insights into their community's financial and operational health and make decisions that optimize resources, improve member engagement, and enhance overall community performance. CAP Infinity for Boards can play a key role in board orientation to meet DCED directives.
