Creating a Customer Service-Driven Environment in Your Community Action Agency

Creating a Customer Service-Driven Environment in Your Community Action Agency is a comprehensive course designed for managers and leaders that focuses on the core principles of training staff in exceptional customer service. Participants will learn about the value of training on customer focus, active listening, problem-solving (both proactive and reactive), service knowledge, and professionalism. By the end of the course, learners will possess the essential skills needed to provide outstanding customer service training within Community Action Organizations.