CAAPLearn Course Catalog

Browse our current course offerings below. When you are ready to begin, either login or sign up for your CAAPLearn account.

Please note: CAAPLearn is exclusively available to CAAP members. If you are not yet a member, please reach out to info@thecaap.org to discuss affiliate membership opportunities. Not sure if you are a member? Click here!
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All Courses
NEW! 2025 CAAP Conference
Explore a wealth of knowledge from the 2025 CAAP Conference! This resource hub includes session materials, speaker presentations, and valuable tools shared during the event. 
Advocacy Training
Learn actionable insights, best practices, and new strategies to help your organization advocate for meaningful change, no matter the challenges of today’s political landscape. (1 hour 45 min)
Alzheimer's and Other Dementia: Empowering Communities Around Awareness
This course emphasizes the power of prevention, early action, and community-level education to reduce the risk and impact of dementia. (30 min)
ARPA Funding RFP Informational Session
This is a prerecorded webinar with Karin VanZant of Clearlink Partners explaining the ARPA Funding and application process. Application open - January 22 through March 15, 2025. (30 min)
CAAP Crunch: Byte-Sized Learning Experiences
Welcome to CAAP Crunch is designed to deliver knowledge and skills in quick, focused, and easily digestible lessons. Each lesson is meticulously crafted to provide a concise, high-impact learning experience you can consume at your convenience. (60 min)
CAP Infinity Basic 2.0
CAP Infinity Basic 2.0 is an introductory course for Community Action staff to fulfill the continuous improvement training requirements from DCED Directives 2022-08. (90 min)
CAP Infinity for Boards 2.0
CAP Infinity for Boards 2.0 is designed for board members of Community Action Agencies across Pennsylvania to fulfill the continuous improvement training requirements from DCED Directives C2022-02 and C2022-03. (60 min)
CAP Infinity Intermediate Continuous Improvement
CAP Infinity Intermediate is the 200-level version of the Continuous Improvement series created by CAAP that meets the PA Continuous Improvement directive. (60 min)
Community Action 101
The history and importance of Community Action is covered in these course materials. (90 min)
Connecting with Compassion: Mastering Customer Service
This course will introduce a practical, relatable, and non-judgmental approach to integrating healing-centered principles into customer service interactions. (45 min)
COPOS Training
COPOS training provided by DCED. Trainings cover the introduction to the COPOS system, a focus on module 3/community initiatives, and the organizational standards.
Creating a Customer Service-Driven Environment in Your Community Action Agency
Participants will learn about the value of training on customer focus, active listening, problem-solving (both proactive and reactive), service knowledge, and professionalism. (45 min)
Cultural Awareness Self-Assessment
This is a tool, not a test. Cultural Awareness learning is a life-long process. This tool is designed to help you identify areas of strength and areas for further development.
Development & Communications Cohort Calls
Join the CAAP team and guests on our Development and Communications cohort calls. Included are recordings and accompanying materials for each session.
Emerging Leaders Cohort Call Recordings
Find past call recordings and accompanying resources here!

Engage, Cultivate, Sustain: The Board’s Role in Agency Growth
This comprehensive training empowers organization leaders and board members to become active, strategic partners in their nonprofit’s growth and sustainability. (45 min)
Finance Webinars
Please enjoy viewing past CAAP hosted webinars around fiscal management.
Fiscal Cohort Calls
Join the CAAP team and guests on our Fiscal cohort calls. These are recordings and accompanying materials for each session.
Governance Webinar Series
Governance Webinar Series hosted by the Community Action Association of Pennsylvania
HIPAA Trainer
This training covers both the privacy and security requirements of HIPAA. The Privacy section discusses the disclosure of health information whether written, verbal, or in any other form. The Security section discusses the confidentiality, integrity and availability of electronic (i.e. computer) information. (60 min)
Home Visitor Safety in Community Action
This comprehensive Home Visitor Safety in Community Action course is designed to equip community workers, social workers, healthcare professionals, and anyone involved in home visitation with the essential skills and knowledge required to conduct safe and effective home visits. (60 min)
HR Cohort Calls
Catch up on this comprehensive collection of resources shared from the CAAP HR Cohort Calls. The series serves as a valuable resource for members, providing access to key learnings and practical strategies discussed during the calls. 
Human Resources Webinar Series
Human Resources Webinar Series hosted by the Community Action Association of Pennsylvania.
Management Webinar Series
Management Webinar Series hosted by the Community Action Association of Pennsylvania.
Patterns in American Racism
Patterns in American Racism examines forceful patterns in U.S. history through six learning modules that cover slavery, Reconstruction, Jim Crow, lynching, housing discrimination, education, and mass incarceration. LIMITED ACCESS - contact info@thecaap.org  (90 min)
Plain Language
No one has ever complained that something was too easy to read—and that’s exactly the goal of Plain Language. This session will introduce the core principles and standards of Plain Language and show how they can transform your communication. You’ll learn practical strategies to make complex information clear, accessible, and engaging, ensuring your audience understands your message the first time. Whether you’re writing for clients, partners, or the public, Plain Language helps you connect more effectively and build lasting trust. (60 min)
Process Mapping
This course provides a comprehensive guide to process mapping, teaching you how to create, analyze, and utilize visual workflows for continuous improvement. (2 hours)
Program Cohort Call Recordings
Welcome to the home of CAAP Program Cohort calls. Recordings are made available to CAAP members of the calls hosted by CAAP staff bi-monthly.
Program Webinar Series: A Webinar Series for Program Staff
This comprehensive series is tailored to equip you with the knowledge, skills, and strategies needed to enhance your impact and drive positive change in the communities you serve.
Sexual Harassment Prevention
Using interactive materials and compelling stories, this comprehensive course covers how employees and managers can build and maintain a respectful workplace that’s free of harassment and discrimination. (60 min)
Strategic Planning Resources Webinar Series
Strategic Plan Webinar series highlighting taking action and operationalizing your strategic plan.
Technology Demos & Resources
Catch up on this comprehensive collection of resources and demonstrations. The series serves as a valuable resource for members, providing access to key learnings and practical strategies.
Time Management Essentials
This course offers core strategies to effectively manage your time. Starting with the fundamentals of time management, you'll identify symptoms of poor time utilization. You'll learn to track and analyze your time to enhance productivity. (60 min)
The Community Action Agency - Healthcare Relationship
This program explores the dynamic relationship between Community Action Agencies and the healthcare sector, focusing on collaborative strategies that address social determinants of health. (45 min)
Understanding and Managing Stress
Discover what stress is and how your body responds to it. The course will also cover common stress triggers and how to manage them. (45 min)
Writing with Clarity: Enhancing Professional Communication
This course is designed to transform your written communication skills in the professional realm. This course begins by addressing common pitfalls that many encounter in workplace writing, from confusing language and grammar errors to ineffective structuring of ideas. (90 min)
2024 CAAP Conference
Explore a wealth of knowledge from the 2024 CAAP Conference! This resource hub includes session materials, speaker presentations, and valuable tools shared during the event. 
2025 CAAP Services Webinar
Join the CAAP Staff for engaging webinars designed to help you make the most of your CAAP membership whether you are CA staff or a board member! 
2025 CAAP Summit
The 2025 CAAP Summit is a hybrid event that explored the critical links between various facets of Community Action, offering practical tools to drive impactful change. Participants gained valuable insights into fostering unity, enhancing cultural competency, and improving community health